Privacy Policy

01Who We Are

HNT Facility Services is a South Australian owned, family operated business providing commercial cleaning and facility maintenance across South Australia. In this policy, "we", "us" and "our" mean HNT Facility Services.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our business.

02Information We Collect

We collect only the information we need to respond to inquiries and deliver our services. This can include:

• Details you give us through the quote form or by phone and email, such as your name, business name, email address, phone number, service type, site location and message.
• Site and access details that you share so we can plan and quote a cleaning or maintenance scope.
• Records of our communication with you, including quotes, service schedules and correspondence.
• Technical information, such as browser type and the pages visited, where our website or hosting provider records it.

03How We Use Your Information

• To respond to your inquiry and prepare a quote.
• To plan, deliver and manage our services at your site.
• To meet safety, legal and licensing obligations.
• To keep our website secure and working properly.
• To contact you about your service or your inquiry.

04When We Share Information

We do not sell personal information. We may share it with trusted providers who help us run the business, such as website hosting, email and IT support, and only for those purposes.

We may also disclose information where the law requires it, or where it is needed to protect the safety of people on a site.

05Storage and Security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep information only for as long as we need it for the purposes above or as the law requires, then destroy or de identify it.

06Cookies and Browser Storage

Our website uses your browser session storage to remember that the short welcome animation has already played during your visit. This does not identify you and is cleared when you close the browser tab.

If we add analytics or advertising tools in future, we will update this policy before they are switched on.

07Access and Correction

You can ask to see the personal information we hold about you, or ask us to correct it if it is inaccurate or out of date. Contact us using the details below and we will respond within a reasonable time.

08Questions and Complaints

If you have a concern about how we have handled your personal information, contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

09Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.